Customer Service.
I like golf, which means I occasionally visit the PGATOUR.com (caps only please!) website. Over the last year or so, they decided to do a site redesign, which came with an unwanted 'feature'. When visitors arrive at the site, a video auto-starts, getting you up to date on the latest happenings in golf and does so without any warning. It's annoyed me for a long while now, but after forgetting about the 'feature' on a recent visit (when I had the volume turned up nice and loud), I decided to let the site know how I felt.
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From: dotcomfeedback@pgatourhq.com
Subject: Re: Website from Stephen Johnson
To: johnsons1@hotmail.com
Date: Wed, 25 Jun 2008 15:40:17 -0400
Thank you for your feedback and for using PGATOUR.com. Your opinion is important to us and we are very interested in how our fans feel about PGATOUR.com, TOUR Players, and PGA TOUR events. At this time there is no way to turn off this feature. However, we are constantly trying to improve our website so your feedback is very important to us. Please don't hesitate to use the feedback link to express your opinion at any time. Thanks again.
Sincerely,
DotComFeedback Staff
johnsons1@hotmail.com
06/24/2008 06:16 PM |
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Name: Stephen Johnson
Subject: Website
Email: johnsons1@hotmail.com
Comment:
Stop auto starting the videos on the right of the website, when the user first arrives to the site... It's INFURIATING.
Browser: MSIE 7.0
OS: Windows Vista
Resolution: 1280x720
Flash version: undefined
User status: registered
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Uh, there is a way to turn it off, it's a line of code, not... gravity, or... the sun. Damn you, PGATOUR.com... Damn you.
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